Refund policy

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, we offer a full refund on eligible items.

To be eligible for a refund, items must meet the following conditions:

• Items must be returned within 30 days of receipt.
• Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
• Items must be accompanied by proof of purchase, such as a receipt or order confirmation email.

We reserve the right to refuse a refund if the item(s) do not meet the above conditions.

Please note the following conditions for all refunds:

• Shipping and handling charges are non-refundable.
• Refunds will be issued to the original form of payment.
• Refunds will be processed within 7-10 business days of receipt of the returned item(s).

If you receive a damaged or defective item, please contact us immediately and we will send you a replacement item(s) at no additional cost to you.

If you have any questions about our refund policy or need assistance with a refund, please do not hesitate to contact us at support@engravinglounge.com.